My Health Insurance Company Asked for Feedback on My Specialist. I Blew My Top.

Jeffrey Goodman
5 min readAug 18, 2023

I received a text message from my health insurance company this morning asking me to answer 4 short questions about “the overall experience Jeffrey had with Dr. T.”

Photo by Maxim Hopman on Unsplash

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We all get these requests, but I’m tired of superficial and leading questions that mean you never get to the heart of real concerns or useful feedback.

The questions this morning were:

Q1: How often did you have an appt as soon as you needed to see the specialist? Text a number. Ex: 4 for Always

  1. Never
  2. Sometimes

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Jeffrey Goodman
Jeffrey Goodman

Written by Jeffrey Goodman

Navigating facts and numbers to help people. Strong opinions on climate change and healthcare. Objective, not neutral. MIT engineer, Wharton MBA.

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